Utility Billing

The Utility Billing Division of the Administrative Services Department provides customer account service to over 1,500 accounts for water and wastewater services provided by the City. The City water and wastewater utility services and rates are established by City Council. The utility bills are mailed every two months for residential customers and monthly for all other accounts.

To apply for water or wastewater services, disconnect service or ask questions about your City utility bill, please contact us at 707-942-2801. A deposit may be required to open an account with the City.

There are several options for paying your City utility bills:

• Pay in person – cash, check, credit or debit card (second floor)
• Drop off Box - Located in the first floor next to Planning Dept. counter and outside City Hall (check only)
• Pay by mail– check only
  • _{Please note that if you are mailing a check or if your checking account/bank automatically sends a physical check to pay your bill through Bill Pay it can take 7 to 10 days for it to be received from the USPS. Late-fees are based on when the payment is received, not on the postmark date. Avoid late-fees and ensure that payments are scheduled or mailed early and that all checks are signed and dated correctly.} 

• Pay by Online Utility Bill Pay – after registering, you can setup One-Time or Automatic Recurring Payments
• Call - You may call the Utility Billing Department and make payment over the phone.

Low Income Rate Adjustment (LIRA)

For water services, there is a Low Income Rate Adjustment (LIRA) plan. Qualified residents are eligible for a 20 percent reduction in water volume charges. Eligibility for the LIRA program is based on the resident’s eligibility to qualify for the Pacific, Gas, and Electric (PG&E) CARE low-income program.

• _{Single-family residential, multifamily residential and mobile home park accounts with qualified residents shall be eligible for 20 percent reductions in water volume charges up to the equivalent of 35 service units of water per single dwelling unit in a bi-monthly billing cycle, and for 20 percent reductions in water service charges.}

• _{Residents shall provide a copy of the latest PG&E billing that shows the CARE rate for the property serviced by the City water account. Residents will receive a reduction in the water volume charge rates as stated in Chapter 13.18 of the Calistoga Municipal Code.}

• _{For qualifying residents that reside in of Multi-family or Mobile Home Park accounts that have a common water meter or that reside in residential units that are sub-metered, the applicable reduction in rates shall be passed through to the resident, similar to the requirements of the PG&E CARE program.}

Water Relief Program

The Water Relief Program(PDF, 338KB) is a billing adjustment that is available to customers who experience extraordinary water consumption due to leaks once per twenty-four-month period. In addition, one unexplained usage billing adjustment for the life of the account is also available.

If you qualify, please fill out the Billing Adjustment Application(PDF, 129KB). Once completed, please email to utilitybilling@calistogaca.gov.

Shut Off Policy for Nonpayment(PDF, 159KB)